Why book with us

Mission Statement

We - Ultimate Odyssey Travel do believe that the best ways to see a country are by bike and by trekking. We considers high quality customer service to be our top priority. Our friendly, well-qualified, experienced staff will treat you, our valued customers, with the utmost care and provide the best possible service to ensure your individual travel requirements are met to your satisfaction. Our goal is to introduce you to the beauty and diversity of this alluring, exotic region and its cultures. 

Our company assures you authentic food and dinning experiences as well as great destinations based on our own in-depth knowledge and customer feedback

We also try to use experienced local guides, particularly in rural and mountainous, areas to increase employment opportunities for local ethnic minorities in the region and allow you to discover more of the local culture.

Integrity and Honesty - First and Foremost

We believe that our tours are top quality, excellent value for money, and unique in Vietnam and Indochina.

Our company offers:

  • A relaxed and fair cancellation policy
  • Real value for money
  • Money back service guarantee
  • No hidden costs
  • Full disclosure of information including detailed flight information on the itinerary
  • Fairness and equity to customers, staffs

Tours Offering Freedom and Flexibility

"Explore a different world" is our motto and it is something that we are passionate about. We express this passion by giving our clients the tools to discover Vietnam in the way that best suits them best.

Tailor made and customized tours - We specialize in tailor-made and customized travel because today many people prefer to travel independently and create their own unique itinerary. We will take your tour ideas and fill in the details to help you avoid problems only detailed local knowledge can avoid.

We are not some fly-by-night company aiming to make a quick profit and run. Our teams of dedicated travel professionals know Vietnam. Our stability, local experience, and knowledge are your guarantee of quality.

Team Commitment to Customer Service

Wherever you are in Vietnam we are able to provide 24/7 in-country support in case of an emergency or any unexpected event. A flight delay, cancellation or last minute change can happen at any time, but Ultimate Odyssey Travel's consultant will be there at the end of the phone line to ensure that you are in good hands, even though you may be thousands of miles from home.

Ultimate Odyssey Travel team is made up of our sales, product, customer service, as well as our experienced tour guides, all working together to provide you with the highest level of service from your first enquiry and throughout your tour, until you finish your tour happily.

Commitment to Quality

  • Quality tours - we put ourselves in our clients' shoes.
  • Quality people - highly trained professionals in all departments
  • Quality website - easy to navigate with comprehensive content
  • Quality service - "our future depends on our past"

In our business, attention to detail is the key to quality. Every our tour program is meticulously planned to try to ensure that it runs seamlessly. Our people personally inspect the attractions and hotels to ensure that they reach the standard that we and our clients expect while providing a true and authentic experience. 

 

Submitting a claim:

 Any claims should be submitted to us via email at sales@ultimateodyssey.com clearly stating the reason for your claim and including the original quotation and tour itinerary.

Our tour guide - Mr Peter with customers 

Company Name

Ultimate Odyssey Travel Joint Stock Company